Marqait AI Privacy Policy

We collect information you provide directly and information automatically when you use our services. Personally Identifiable Information may include your name, email address, business address, phone number and other contact details. We also collect account data and profile information (e.g. login credentials, company name, communication preferences) and billing information via secure payment processors.

In addition, we collect technical and usage data such as IP address, browser type, device identifiers, login history, pages visited, session duration, and location or geolocation data. We may also collect any content you upload or share (such as marketing materials, images, text, files or AI-generated content) and records of your communications with us (for example, customer support messages or feedback).

We classify any data that identifies you, either directly (like name or email) or indirectly (like IP address or browsing history) as personal information. Under Indian law, certain categories of data (such as financial, health or biometric data) may be considered sensitive; we handle all personal and sensitive data with strict security and confidentiality measures.

We receive information directly from you – for example, when you register for an account, fill out forms, contact support, or participate in surveys. We also collect data automatically when you use Marqait's websites and applications: for instance, through cookies, web beacons, and analytics tools.

Cookies are small data files stored on your device to facilitate features (e.g. keeping you logged in) and analytics. We use essential cookies for core functionality (like authentication and security) and non-essential cookies for analytics, personalization, and advertising. We obtain explicit consent before using non-essential cookies for marketing or tracking purposes.

You can control or disable cookies via your browser settings (see our Cookie Notice or your browser's help). Finally, we may receive information about you from third-party sources (for example, public business directories or partners) and combine it with the data we collect directly.

We use your personal data to provide, operate and improve our platform. Specifically, we use your information to set up and maintain your account, facilitate logins, and ensure you can access the services. We use your contact details to communicate with you – for example, to respond to support requests or send service-related notices.

We use usage data for internal record-keeping and analytics to enhance features, security and performance. We may analyze aggregated data and usage patterns to optimize our platform. With your consent, we may also send you marketing messages about Marqait or related products; you can unsubscribe at any time by clicking the opt-out link in those messages or contacting us.

Under applicable law, we rely on lawful bases to process your data. For example, under the GDPR we process data to perform our contract with you, to comply with legal obligations, and for our legitimate interests (such as improving our services), and sometimes based on your consent. We will use your information as required by law – for instance, to detect or prevent fraud, comply with subpoenas or court orders, or to enforce our legal rights.

We will never sell or rent your personal data. We disclose information only as necessary to operate our business and provide the Service. This includes sharing data with:

We also may disclose data if required by law or to protect our rights – for example, in response to a lawful order under India's Information Technology Act or other regulations, or to prevent fraud.

You have choices regarding our use of your information. You may unsubscribe from marketing emails at any time (links are provided in each message). Under privacy laws like the GDPR (EU/UK) and the CCPA/CPRA (California), you have rights with respect to your personal data.

To exercise any rights (access, correction, deletion, objection, etc.), or to withdraw consent, please contact us using the information below. We will verify your identity and respond in accordance with applicable law. We will not discriminate against you for exercising any privacy rights.

We implement commercially reasonable technical, physical, and administrative safeguards to protect your information. These include encryption of data in transit and at rest, access controls, firewalls, and regular security reviews. We follow industry standards (such as using secure cloud hosting and encrypting sensitive fields) to prevent unauthorized access or disclosure.

In India, the Information Technology Act and related rules require companies to implement "reasonable security practices" for personal data; as a fiduciary we are obligated to maintain security safeguards and promptly notify authorities of any data breaches. However, no system can be 100% secure. You acknowledge the inherent risk of data transmission over the Internet, and you accept that we cannot guarantee absolute security of your data.

We retain personal information only as long as needed to fulfill the purposes outlined above and to comply with legal obligations. For example, we may keep account and transaction records for as long as required by financial or tax regulations (such as India's Income Tax Act) or corporate laws. Once data is no longer necessary, we will securely delete it or anonymize it so it cannot be linked to you.

We may revise this Privacy Policy from time to time (for instance, to reflect changes in law or our practices). If we make material changes, we will notify you – for example, by updating the "Last Updated" date and/or posting a notice on our website. Your continued use of Marqait after such changes means you accept the revised policy. We encourage you to review this policy periodically.